Contact & Escalation Policy

1. GENERAL SUPPORT

General Queries: support@labelnest.in

Coverage:

• Product support
• Billing questions
• General inquiries
• Account issues

2. PRODUCT SUPPORT

• NestLens: nestlens@labelnest.in
• NestHR: hr@labelnest.in
• Operations: ops@labelnest.in
• Privacy: privacy@labelnest.in
• HR Queries: hr@labelnest.in

3. RESPONSE PRIORITIES

• Severity 1 — Critical System Failure
• Severity 2 — Major Functional Issue
• Severity 3 — Minor Functional Issue
• Severity 4 — General Queries

Target response times: [Defined per customer agreement.]

4. ESCALATION PROCESS

Support Request → Product Team Review → Operations Review → Leadership Escalation → Resolution / Closure

5. ESCALATION CONDITIONS

Escalations may occur for:

• Security incidents
• Billing disputes
• Service outages
• Compliance concerns
• Data access issues

6. ADDRESS

LabelNest India Private Limited

No. 33, 4th Floor, 1st Main, CBI Main Rd, HMT Layout, Ganganagar, Bengaluru 560032