Privacy Policy

1. Company Information

Legal Entity Name: LabelNest India Private Limited

Registered Address: No. 33, 4th Floor, 1st Main, CBI Main Rd, HMT Layout, Ganganagar, Bengaluru 560032

Corporate Email: support@labelnest.in

Privacy Contact: privacy@labelnest.in

Website: https://labelnest.in

2. Definitions

• Account Data means information required to create and manage user accounts.
• Customer Data means information uploaded, imported, submitted, or generated by customers.
• Personal Information means information capable of identifying an individual directly or indirectly.
• Platform means products, software, APIs, applications, dashboards, websites, and services operated by LabelNest.
• User means visitors, customers, prospects, partners, employees of customers, or platform users.

3. Applicability

This Privacy Policy applies to: website visitors, free trial users, paid users, enterprise customers, prospects and leads, API users, customer support users, research customers, and event participants.

This policy does not apply to third-party websites or platforms not controlled by LabelNest.

4. Information We Collect

4.1 Identity Information

Full name, company name, work email address, mobile number, job title, department, business address, profile picture (if uploaded).

4.2 Account Information

User ID, username, authentication identifiers, password hashes (where applicable), access permissions, team membership, subscription status, account settings.

4.3 Billing Information

Billing address, GST details, tax information, subscription details, payment references, invoice metadata. We generally rely on payment providers for processing payment instruments and may not store complete card details.

4.4 Technical Information

IP address, browser type, device information, operating system, time zone, device identifiers, session identifiers, referring URLs, network information.

4.5 Usage Information

Login history, search history, filters used, dataset interactions, downloads, export activity, feature usage, API calls, clickstream activity, session duration, product engagement metrics.

4.6 Communication Information

Support tickets, emails, chat interactions, meeting notes, feedback submissions, survey responses.

4.7 Customer Submitted Information

Employee records, contacts, documents, company information, HR information, research requests, internal notes, structured datasets, attachments. Customers remain responsible for ensuring they have authority to upload submitted information.

5. Product-Specific Data Collection

5.1 NestLens

NestLens may process entity information, relationship information, public business information, monitoring configurations, saved searches, user intelligence workflows, export preferences, contact intelligence records, research requests, and public source references.

5.2 NestHR

NestHR may process employee information, leave records, attendance records, team structures, approval workflows, employment metadata, HR documents, user access permissions, and payroll-related metadata. Customers using NestHR are responsible for obtaining permissions and ensuring compliance with employment laws applicable to them.

6. How Information Is Collected

• Direct Collection: signup forms, contact forms, support interactions, user uploads, subscription purchases, events.
• Automated Collection: cookies, product analytics, system logs, tracking technologies, monitoring systems.
• Third-Party Sources: public sources, partners, integrations, customer imports, service providers.

7. Purpose of Processing

• Service Delivery: account creation, authentication, platform operations, customer onboarding.
• Product Improvement: feature enhancement, usage analysis, product reliability, error monitoring.
• Security: fraud detection, abuse prevention, monitoring suspicious activity, access control.
• Commercial Operations: billing, invoicing, customer communication, contract management.
• Research & Intelligence: delivering customer requests, generating intelligence outputs, data normalization, quality control.

8. Legal Basis for Processing

Where applicable, processing may rely upon consent, contractual necessity, legitimate business interests, or legal obligations.

9. Information Sharing

• Service Providers: hosting providers, analytics providers, authentication providers, payment providers, communication providers.
• Professional Advisors: auditors, accountants, legal advisors.
• Business Transfers: information may transfer during acquisitions, mergers, or reorganizations.

We do not sell personal information unless explicitly disclosed.

10. Data Retention

Retention periods vary depending on product usage, legal requirements, contract obligations, and security requirements. Information may be deleted, anonymized, archived, or aggregated after retention periods expire.

11. Security Practices

Security controls may include encryption in transit, encryption at rest, authentication controls, logging systems, access management, backup systems, and monitoring systems. No system is guaranteed completely secure.

12. International Data Transfers

Your information may be processed or stored in locations outside your country depending on infrastructure, service providers, and operational requirements.

13. User Rights

Users may request access to information, corrections, export requests, deletion requests, withdrawal of consent, or restriction of processing. Requests may be sent to: privacy@labelnest.in.

14. Children''s Privacy

Services are not intended for individuals below the minimum legal age applicable in their jurisdiction.

15. Policy Changes

We may modify this Privacy Policy periodically. Material changes may be communicated through website notices, product notifications, or email communications.

16. Contact Information

• Privacy Team: privacy@labelnest.in
• Support: support@labelnest.in
• Registered Office: No. 33, 4th Floor, 1st Main, CBI Main Rd, HMT Layout, Ganganagar, Bengaluru 560032
• Website: https://labelnest.in