Refund & Cancellation Policy

1. Policy Objective

This policy explains how cancellations work, refund eligibility, billing disputes, subscription termination, dataset purchase treatment, and enterprise-specific conditions.

2. Subscription Types

Services may be offered through free plans, trial plans, monthly subscriptions, annual subscriptions, usage-based pricing, enterprise contracts, and custom agreements. Terms may differ depending on the purchased offering.

3. Free Trials

Trial accounts may have feature restrictions, user limits, expire automatically, or be modified or withdrawn. No refunds apply to free plans.

4. Cancellation of Subscriptions

Customers may cancel through account settings, support requests, written communication, or the enterprise contract process. Cancellation requests may require verification. Cancellation prevents future renewals but does not automatically create refund eligibility.

5. Monthly Subscriptions

For monthly subscriptions, access remains active until billing cycle completion. Unused periods generally are not refunded. Future renewals stop after cancellation.

6. Annual Subscriptions

Annual plans may have discounted pricing, are generally billed upfront, and may have different contractual obligations.

Refund eligibility: [INSERT ANNUAL REFUND RULE].

7. Dataset Purchases

Dataset-related purchases including exports, research outputs, and custom deliverables are generally treated as completed once delivered. These purchases are typically non-refundable after export completion, delivery, download access, or custom fulfillment. Exceptions may be reviewed individually.

8. Professional Services

Professional services may include research projects, integrations, setup services, data work, and advisory support. Professional services are generally non-refundable after work commencement unless otherwise agreed.

9. Enterprise Contracts

Enterprise customers may operate under custom MSAs, procurement agreements, order forms, or signed contracts. Where conflicts exist, enterprise agreements prevail.

10. Billing Disputes

Customers should report billing disputes through support@labelnest.in or ops@labelnest.in.

Billing disputes should ideally include the invoice reference, account details, and a description of the issue.

11. Refund Processing

Approved refunds may be processed through original payment methods, bank transfers, or credits.

Estimated timelines: [INSERT REFUND TIMELINE].

12. Fraud Prevention

Refunds may be denied for abuse, chargeback misuse, policy circumvention, fraudulent activity, or unauthorized purchases.

13. Changes to This Policy

This policy may be updated periodically. Updated versions may be communicated through website notices, product notifications, or email communication.

14. Contact Information

• General Support: support@labelnest.in
• Operations: ops@labelnest.in
• Address: No. 33, 4th Floor, 1st Main, CBI Main Rd, HMT Layout, Ganganagar, Bengaluru 560032